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FAQ
Last updated: February 4, 2026
What tax returns do you support right now?
The current supported scope is federal Form 1040 plus sole proprietor or single-member LLC returns that flow through Schedule C and Schedule SE. State tax estimates are available for flat-tax states (IL, CO, MI, PA, IN). We do not currently support partnerships, S corps, C corps, or e-file submission.
Why use AI Pro Tax Prep instead of regular ChatGPT?
We use top-tier models (Kimi K2.5 with GPT-5 fallback) plus a tax workflow that is tuned for tax prep. The system is guided by a structured intake, document matching, and a curated tax knowledge base. You get a consistent, audit-ready output instead of a general-purpose chat response that may rely on random web context.
Is this a scam?
No. We are a real team, we take payment through Stripe, and your account is tied to verified email access. Pricing is flat and transparent, and you can contact support directly from your account.
Who is behind the product?
We are a small team of experienced developers focused on secure, reliable tax automation. We keep overhead low, which lets us keep prices low without cutting corners on security.
What does the AI do versus me?
The AI helps organize your documents, collects what it needs through a guided intake, and produces an AI-assisted federal draft packet within the supported scope. You remain the reviewer and filer. We do not submit returns on your behalf.
What do you store and for how long?
Uploads are deleted within 48 hours after processing. Support chat records are retained for 12 hours. Account metadata is retained until you request deletion.
Why do you ask for SSN but not always street address?
SSN is required to prepare federal forms correctly. Street address is collected when needed for form completeness, but some early workflow steps focus on tax calculation inputs first.
Why is my personal information not always prefilled in downloaded forms?
We intentionally leave some identity and signature fields blank when required data is missing or needs confirmation. This prevents incorrect prefill and reduces filing risk.
How are uploads used in the final result?
Uploads are used to support deterministic inputs and reconciliation. If data is missing or conflicting, the packet is marked needs review and includes explicit follow-up reasons.
What does pricing include?
Pricing is flat-rate: $50 personal and $100 for sole proprietor or single-member LLC Schedule C prep (USD). Payment is collected up front in your account before processing begins.
Can I get human help?
Yes. Paid, verified accounts can submit support requests directly from the support form. If you request human review, we will follow up by email.
Why doesn't the website submit taxes for me?
This product prepares an AI-assisted draft packet for your review. We do not e-file or submit on your behalf in the current release.
What if I want a revision after seeing results?
Contact support from your account and request a review. We will provide follow-up guidance and correction steps based on your case.
What is the refund policy?
If you are unsatisfied for any reason, contact us at support@aiprotaxprep.com or through the in-app support chat to request a full refund. Please allow 3–5 business days for processing. All payments are handled securely by Stripe, and refunds are issued to your original payment method.